Cancellation/Refund Policy By Course
If you wish to withdraw from the Immersion Course, you must do so in writing. Full amount, less a $100 administrative fee, is refundable if written notice of withdrawal is received by the AEDP Institute 60 or more calendar days before the program begins. If you withdraw 30 to 59 calendar days before the program begins, the tuition fee paid will be refunded less a $500 fee. This $500 fee can be transferred to another AEDP Institute organized program and must be used within 18 months of withdrawal or else it is forfeited. The full tuition is forfeited if written notice of withdrawal is received less than 30 calendar days prior to the start of the course or if withdrawal occurs after the program begins.
A one-year financial commitment is required. If you wish to withdraw from the course, you must do so in writing. Full refund, less a $100 administrative fee, is available if written notice of withdrawal is received by the AEDP Institute 60 or more calendar days before the program begins. If you withdraw 30 to 59 calendar days before the program begins, the tuition fee paid will be refunded less a $500 fee. This $500 fee can be transferred to another AEDP Institute organized program and must be used within 18 months of withdrawal or else it is forfeited. The full tuition is forfeited if written notice of withdrawal is received less than 30 calendar days prior to the start of the course or if withdrawal occurs after the program begins.
A one-year financial commitment is required. If you wish to withdraw from the course, you must do so in writing. Full refund, less a $100 administrative fee, is available if written notice of withdrawal is received by the AEDP Institute 6o or more calendar days before the program begins. If you withdraw 30 to 59 calendar days before the program begins, the tuition fee paid will be refunded less a $500 fee. This $500 fee can be transferred to another AEDP Institute organized program and must be used within 18 months of withdrawal or else it is forfeited. The full tuition is forfeited if written notice of withdrawal is received less than 30 calendar days prior to the start of the course or if withdrawal occurs after the program begins.
Seminars and Workshops
Full refund, less a $25 administrative fee , is available if written notice of withdrawal is received by the AEDP Institute 2 weeks before the program begins. The full course fee is forfeited if withdrawal is received less than 2 weeks prior to the program, but can be transferred to another AEDP Institute organized program and must be used within 18 months of withdrawal or else it is forfeited.
Online Learning Refund Policy
If for any reason you are not satisfied with your purchase, please contact AEDP Institute’s customer service department immediately at firstname.lastname@example.org. Please include your payment receipt and the reason you are requesting a refund and we will promptly issue a refund.
Webinar Refund Policy
If for any reason you are not satisfied with your webinar purchase, please contact AEDP Institute’s customer service department immediately at email@example.com. Please include your payment receipt and the reason you are requesting a refund and we will promptly issue a refund.
The AEDP Institute reserves the right to cancel a program prior to its start, in which case a full refund will be issued to participants for any tuition fees paid for the course. The AEDP Institute is not responsible for any non-refundable attendee expenses/fees (such as travel, hotel arrangements) associated with the course. In the rare situation that the AEDP Institute needs to make changes to an advertised faculty presenter or course module, tuition fees will not be refunded.
At this time, AEDP Institute ships NO products. Support materials for courses are available online.
What personal information will we collect?
How will we use this information? We will use this personal information to fulfill your online requests. For example, if you sign up for our paid annual membership, we will use your personal information to process your request and to give you access online to the Transformance Journal. We also may use this information to notify you of special offers, new courses, and other training that might interest you. If at any time you decide that you do not wish to receive these types of communications, simply follow the unsubscribe features contained in any email from us.
We will never sell your information to anyone.
We may also use this information in aggregate form in various ways; for example, to help us evaluate and modify existing services, and to help us develop additional services and training courses that are likely to interest other therapy professionals. The AEDP Institute may do research on our users’ demographics, interests, and behavior based on the information provided to us upon registration, during a promotion, from our server log files, and from surveys. We do this to better understand and serve our users.
Under confidentiality agreements, the AEDP Institute may share this aggregated data—not your personal information—with advertisers or business partners. Also, the AEDP Institute may disclose aggregated user statistics in order to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes.
With whom will we share this information? We will share your email with companies that assist in fulfilling our Listserve. We allow access to our database by third parties that provide us with services, such as technical maintenance, but only for the purpose of and to the extent necessary to provide you with those services. Any third party that has access to our database for this purpose is bound by the terms set forth in this policy.
If you opt in on the email form, we may share your personal information that we collect online with our current or future affiliated companies and with select third parties that may email you information or special offerings about products or services that we believe may interest you. It is your choice to allow us to disclose your personal information to third parties for this purpose, and your choice will not affect the cost of your service. This free choice also applies to personal information that we collect from you offline, and you can choose not to have information shared by us with third parties for marketing by calling, writing, or emailing us.
In any event, please note that we do not hold and will not share your credit card information for any purposes purposes. Finally, we may be required to disclose personal information by law or legal process, to protect and defend the rights or property of the AEDP Institute, or to protect the personal safety of our website users and customers. We reserve the right to contact appropriate authorities when activities that are illegal or violate our policies are taking place on our website.
How do we protect this information? We take reasonable measures to protect your personal information from unauthorized access through the use of encryption and network firewalls. We also safeguard your personal information from unauthorized access by limiting the number of employees permitted to access such information and by having in place processes for disciplinary action where appropriate. However, as effective as these measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We do not store credit card information in any form.
What non-personal information will we collect? In some instances, our site may collect information about you that is not personally identifiable, as described below.
Internet Protocol Addresses. An Internet Protocol (IP) address is a number automatically assigned to your computer whenever you access the Internet. If you request pages from this site, our server will enter your IP address into a log. We may use this information to measure site traffic for purposes of system administration. This information generally is not linked to any personal information, but in some cases, it may be possible to contact a user through his or her IP address. Although it is not our policy to attempt such contact, and we do not to release this information to third parties, we reserve the right to use this information to identify and, when appropriate, prosecute anyone who threatens our service, site, customers, and/or others. We also may release logged information to comply with any legal process.
What about kids? We do not knowingly collect personally identifiable information from children under 13. In the event that we learn that we have collected any personal information from a child under the age of 13 without parental consent, we will delete that information from our database as quickly as possible.
You will be responsible for all charges, if any, incurred while your account is being used, including payment for any goods or services.
This website service is available “as is.” We do not warrant that it will be uninterrupted or error-free. We are not responsible for the availability or content of other services that may be linked to from this website. We do not make any warranties, express or implied with respect to this website service. We reserve the right to correct any errors or omissions. Although we take reasonable steps to prevent the introduction of viruses, worms, “Trojan horses,” or other destructive materials to this service, we do not guarantee or warrant that this service or materials that may be downloaded from this service do not contain such destructive features.
Technology on the Internet is developing at a rapid pace, and we need to maintain our flexibility in the online arena. If we need to change our policy in the future, we will post these changes as soon as they go into effect.
If you have any questions or comments about this policy or our use of personal information, please contact us. We will use reasonable efforts to promptly investigate any complaint you may have regarding our use of personal information or this website’s function.
When a participant, either orally or in written format, files a grievance or expects action on the complaint; the following actions will be taken.
- If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Continuing Education Administration Director will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
- If the grievance concerns a workshop or home study offering, its content, level of presentation, or the facilities in which the workshop was offered, the convention chair or customer service will mediate and will be the final arbitrator. If the participant requests action, the convention chair or customer service will:
- attempt to provide the participant with another workshop or home study or
- provide a credit for a subsequent year’s workshop or
- provide a partial or full refund of the workshop fee.
Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual.
- If the grievance concerns our CE program, in a specific regard, the Continuing Education Administration Director will attempt to arbitrate.
- Participants of approved continuing education courses may register complaints with the approval entity with an option to appeal to their licensing Board if displeased with the results of the process.